Just a note from our medical assistants/ office staff....  

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Hello! Thank you so much for choosing Cross Keys Pediatrics and Cross Keys Family! It is our pleasure to provide you with top customer service and convenience. We wanted to give you a few quick tips to ease the administrative side of your visit!


  • We start answering phones in the main office at 8:30 am. Please be patient, we will give every call the same quality time.
  • We do our very best to add every sick child into our schedule and have enough medical staff present each day to allow this. While it is our goal to accommodate your specific time, it may not always be possible.
  • Please arrive 15 minutes early for your appointment and remember to bring all updated insurance and demographic (phone number and address) information to each visit. 
  • We charge a small tax deductible medical administration fee, in order to compensate for medical assistant office staff and medical provider time, per year every June of $50 total per child (max $200 per family). This fee is waived for Medicaid patients, uninsured patients, and for those with an approved financial hardship application letter on file. (please click link below if you feel you may qualify or need to request an exemption)
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  • This one time yearly service fee allows us to conveniently provide many unlimited services and conveniences, without needing to  charge and collect prompt payment individually before each service is provided. These services are not covered by insurance plans, and the fee is similar to a copay or deductible, for services not paid by insurance. It should be noted that many other practices charge significantly higher yearly total fees for these services and conveniences that are often utilized, including additional fees for late payments or for prompt service, and they do not have any exemption policies. We strive to offer a friendly practice with top customer service and convenience, and the lowest fees possible. 
  • These services include: all camp, school, medication, FMLA, and sports forms, physician letters; unlimited after hours or daytime hour calls; medical consults or questions to physicians by phone during day hours; prescription scripts needed after hours in an urgent situation; lab results given over the phone; appointment cancellations, rebookings, and no shows; medical record requests from specialists; refill requests; and referrals.
  • Please allow our providers at least 48 business hours to complete forms when they are needed in a rush. If it is not specified the time needed, please allow 7 to 14 days to complete.
  • Please try your best to schedule your childs' well checks/annual physicals before school, camp, or medication forms need to be completed, to ensure the most up to date physical is on file. Often a recent physical may be required to complete forms.
  • Kindly allow us 24 hours notice for any referral needed.
  • ADHD follow ups are scheduled every 3 months so we can ensure your child is on the correct dose and is tolerating the medicine well.  For college students, these can be stretched out to every 6 months.


Thank You!